Track Positive Reviews, Customer Satisfaction, and Negative Reviews
Did you know that 88% of customers who read an online review say it influenced their buying decision, 67% check multiple websites before choosing a local business, and 87% of consumers will reverse a purchase decision after reading negative reviews online?
People aren’t just Googling your company—they’re comparing ratings, filtering online reviews and customer feedback, and exploring directories to find the most trusted provider.
ReputationPrime will monitor and address your business reviews on Yelp, Google My Business, Google Business Profile, and other platforms and third-party review sites to build greater credibility, positive feedback, and stronger customer relationships. We’ll help you avoid a breach of consumer trust due to inaccurate, damaging, and negative reviews. Our team will also help you get more positive reviews.
Online Review Management: Monitor Customer Sentiment
Our online review management services include using human-led social listening skills combined with AI and review management software. You’ll always know what customers are saying – good and bad. A tailored reviewed management strategy for your business includes monitoring comment feeds, reviews, and more, ensuring you never miss a mention, a review, or an opportunity to engage, enhance, and protect your brand.
Remove Damaging Reviews to Protect Your Business’s Online Reputation
Misleading or defamatory online reviews can damage your business—even from people who’ve never stepped through your doors. Our expert team identifies false and harmful reviews and uses review platforms to flag and remove them, ensuring your online reputation stays authentic, credible, and trustworthy.
Control the Narrative
We’ll provide you with actionable insights to stay ahead of what’s being said. Our advanced tools empower you to respond proactively to consumer content across review sites, building trust and strengthening your brand.